White Papers
October, 2009: Improving Sales Productivity: What We All Know but Rarely Do
In a rapidly changing world, businesses are constantly struggling to stay ahead of the competition. Given the current economic conditions, an important part of doing so is generating sales and increasing sales volume.
April, 2003: How Do You Eat an Elephant? Making CRM Manageable
Advances in technology have increased the number of channels of communication between businesses and their customers, creating an interwoven web of call centers, written correspondence, emailed and faxed inquiries and in-person calls.
