Luxor

Regardless of the type of business, the customer support department always needs to be efficient, effective and fast.  In order to make sure this happens, the support personnel need a process in place that ensures every incoming support request or issue is dealt with as promptly and quickly as possible.

We at Luxor CRM recognize how difficult it can be to implement new support methods and have therefore developed the functionality businesses need to not only streamline the support process but also continually improve it through response-time reporting. 

After months of research and demos and sales pitches, you’ve finally decided which CRM software you want to implement in your business. The next question on your mind is…now what? With the manual in hand and the support team just a phone call away, the logical first step is to tailor the system to your business’ precise needs and goals.

However, most CRM systems make customization super easy, which results in adding in lots of unnecessary fields and notifications that you don’t even end up using. So before you go on customization frenzy, take a peek at some of these helpful tips to getting your CRM solution customized to perfection.

We're thilled to announce that we are officially 1 of 60 participants in the first ever CRM Idol competition. For those of you not aware of what CRM Idol is, it's an opportunity for small CRM-related companies to be reviewed by a panel of noted industry judges in hopes of becoming the one and only CRM Idol. The competition serves to give small companies the chance to showcase their product, gain highly credible industry reviews and receive substantial media exposure by some of the best industry news sources.

We have been waiting for a competition like this that's centered around showcasing the small guys. The reality is that all other CRM-related competitions and awards are always geared towards the industry giants and leave little to no room for the smaller companies to compete and show what they got. With an opportunity like this, small CRM vendors can finally steal the spotlight and share their innovative solutions with the world.

We are esctatic to be apart of such an exciting competition and look forward to demonstrating the simple power of our CRM software.  

A primary goal of every manager is to keep themselves and their staff motivated.  Whether they provide incentives like bonuses or vacations or create an environment filled with positivity, managers need to find new, inventive ways to keep their staff consistently focused on their goals.

But accomplishing this isn’t as easy as it seems. For one, certain employees would prefer to have incremental goals as oppose to a single large one and for another, some employees like to get a day by day report on their progress towards their goals, which isn’t always readily offered by managers. So what tools could managers use to resolve these issues to keep their staff motivated? In my opinion, one viable solution is Customizable Dashboards offered by some Customer Relationship Management (CRM) solutions.

Defining a clear and distinct sales process is the first step in creating a cohesive sales team. Because sales people come from different experiential backgrounds and selling styles, implementing and endorsing a specific sales process helps to get everyone on the same page and synced for success. A helpful tool to make this daunting process a lot easier is Customer Relationship Management (CRM).

With the help of a robust CRM tool, companies are able to not only define a clear sales process, but also set specific goals and measure their team’s performance with real numbers. These features not only provide upper management with a 360 degree view of their company, but also provide their sales team with the ability to individually evaluate their daily progress.  The goal of this article is to help simplify the task of creating a seamless sales process by outlining how a CRM solution can be used to align your sales process with your sales people.

Neither did we, that is, until we randomly stumbled upon it in a Restoration Industry forum. So what is National Cleaning Week exactly? Well, every year, during the last week of March, homeowners are encouraged to tackle the much-avoided spring cleaning. You simply set aside a task or room each day to ring in the spring season and clear out the junk that has been cluttering up your home all winter long.

The holiday, and yes it’s been deemed a holiday, is widely encouraged by Cleaning & Restoration Professionals across the globe. In particular, carpet cleaning specialists advocate the importance of having your carpets professionally cleaned to remove unwanted contaminants like dirt, dust, mold and insects. In doing so, you not only improve the appearance of your home but more importantly, your health. Carpet Cleaning is just one of many tasks you can complete during this week to create a spotless, clutter-free environment.  

The ability to send out hundreds or even thousands of emails simultaneously from one easy to use solution was once a marketer’s dream. Now that marketing automation has flourished into its own industry, marketing professionals can conduct this seamless task and much more with just a few clicks of a mouse.

Marketing automation has evolved into something much more than just automating the sending of copious amount of email messages to targeted individuals. It is now bundled with creative tools and analytics that allow you to create, track, and evaluate the success of every marketing effort that leaves your servers. As a robust CRM solution geared towards businesses who want an all-in-one solution, Luxor CRM has decided to step up to the plate and give marketing automation a swing.

The most vital asset to any company’s success is their customers. Whether a company has 10 customers or 10,000, it is imperative for every one of them to be tended to and kept satisfied. As the business world increasingly gets pulled into Web 2.0, companies have to try harder than ever to build and maintain customer relationships online. The question then is what can companies use to ensure that these relationships are not only created but nurtured for the long-term? The answer is: CRM.

Though CRM is not the answer for everything, it definitely plays a crucial role in managing and optimizing customer relationships. Moreover, the more advanced the features and functionality of CRM solutions become, the more tools companies acquire to create the best customer experience.

Over the past two months, we have been busy planning our first Annual User Conference. Unlike other conferences or events, there are no sponsors and no exhibitors. The only people in attendance will be the Luxor CRM team and our loyal customers.

The conference is a 2-day event taking place in Niagara Falls, Ontario and will provide Luxor CRM customers with extensive training, new insights and an open forum environment to express their comments, questions and concerns. It has become more evident than ever that our company thrives off of customer feedback and satisfaction and what better way to elevate these two factors than with an event centered around our customers.

There is a fine line between being proactive and reactive in the business world. Although we would like to keep a pace of running things smoothly, planning out our tasks and mishaps in advance, we’re sometimes forced to rush, be unorganized and as a result, face unforeseen problems. Though some business people have mastered the art of being proactive, others require tools that can help to stay on top of the things that matter most. In my opinion, one of the best tools on the market that can enhance our ability to be more proactive is CRM.

Robust CRM tools offer businesses a complete suite of sales, marketing and customer support features and functionalities they need to effectively run their business and be successful. For this blog, I’ve decided to take the time to point out the top 3 CRM features for improving proactivity and ultimately, their business success.